I found Direct Automotve Products (directauto.com) by google searching. They showed stock on parts for my toyota and promised quick delivery. They certainly looked legitimate. I even called and talked to a human being. I ordered the parts on then website with my credit card. The quickly charged my credit card then two days later told me the parts were out of stock. They offered to back-order with delivery four months later. I quickly declined their offer. I checked my credit card account a week later. They had not credited my account. I then called the credit card company to dispute the charge. An investigation is in progress. WHAT A RIPOFF!


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1. Written by Duane Gallo, on 18-09-2008 19:34

I recieved my window regulator today, Sept. 18, 2008 and the motor was broken. This is the second motor that went bad from them. For the price, I thought I would try them again. I ordered the part on Monday, Sept. 15, and shipped the 16th, but took them 3 days to replay/return my messages. I was mailed a defective part, and they want me to pay (AGAIN) for shipping the entire thing back to them? I am waiting (AGAIN) for a response from them, as to their quality of products and how to resolve this. I MAY NEVER deal with them, unless they honor my request on my last email response to them.

2. Written by DirectAuto.com, on 01-05-2008 18:04

In regards to the comment 

Written by Joe Simao, on 13-04-2008 02:10 

 

The customer was offered a free warranty replacement at no charge. He did not want one and instead wanted a refund. As the order was over 30 days a refund was out of the question. We gladly warranty this item for life as stated in the sale but after 30 days the options are limited to exchange or return for store credit. 

 

 

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In regards to Direct Automotve Products complaint by Jkwlsn 

 

The customer ordered 2 items. One item was out of stock. The customer was emailed asking if 1. He wanted to cancel and refund the full order, 2. Cancel and refund the out of stock item and ship the instock item, 3. Place the out of stock item on back order with a discount and ship the other item, or 4. place the whole order on hold until both parts could ship at the same time. 

 

Instead of replying, the customer ignored us while we awaited his reply and contacted his bank for a refund. Had he replied to us this would have been resolved to his satisfaction along with the refund the same day.

3. Written by Joe Simao, on 13-04-2008 01:10

I would avoid these guys. I ordered a window motor for my car. Went throught the tear down of my door only to learn the new motor was defective. When I contacted these guys, they offered a store credit less the shipping fees because I order the part over three months ago. I should sue them for my time tearing the door panel apart and installing a defective motor. Rip Off

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